Toggle menu
413-443-0618 FOR PROS ONLY

Shipping Information

You will be able to see all available shipping methods at the checkout.

Most orders received before 2pm EST are shipped the same day unless we are incredibly busy or we need to contact you about your order.

Saturday and Sunday are not normal shipping or delivery days.

If you need Saturday delivery please contact customer service



Our standard shipping is through UPS or Fedex and we offer most of the common services that they provide.

We also offer shipping through the United States Post Office using Priority Mail or Express Mail.

We offer free* shipping for orders over $200 within the continental 48 states.

*Free shipping is not available for any orders that have Full Cases, Gallons, or Furniture. If you have one or more of these items please make sure you pick a Paid shipping method.



Our standard international shipping is through the United States Post Office and offer Priority International and Express International. We also offer shipping through UPS using most of the common services that they provide.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Needlejig cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees. Needlejig is not responsible for any packages held by international customs agencies and it is not the responsibility of Needlejig to make the customer aware of these agencies and their actions.For more information on customs and duties charges, please contact your local customs office.



Freezing Weather Shipping Protocol

Temperatures are dropping! so we just want to remind you if it gets below 30 degrees and you need ink or any other product that can get affected by freezing temperatures we will ship your order if it will take less that 78 hours to get to your destination. So you should be ordering at the beginning of the week Monday and Tuesday you can order Wednesday but you will have to choose second day shipping. A three dollar charge will be added in orders of less that 10 ink bottles to cover the cost of the heating pad and last minute shipping. If you have any questions or want to be sure that your order will be delivered without any inconvenience please call one of our costumer service representatives to (413) 443 - 0618 and they will be happy to assist you.


Note: UPS can not deliver to PO Boxes.

Note: COD is only available within the United States when using UPS as the shipping method. UPS charges an additional $12.50 for this service. First time COD orders can not exceed $250.