Shipping & Returns
You will be able to see all available shipping methods at the checkout.
Most orders received before 2pm EST are shipped the same day unless we are incredibly busy or we need to contact you about your order.
Saturday and Sunday are not considered normal shipping or delivery days.
If you need Saturday delivery please contact customer service email@example.com
Our standard shipping is through Fedex and we offer most of the common services that they provide.
We also offer shipping through the United States Post Office using Priority Mail or Express Mail.
Orders placed over the phone with one of our customer service representatives are no longer eligible for FREE SHIPPING.
Here are the criteria to qualify for FREE SHIPPING:
- Your order SUBTOTAL needs to be $200 or more.
- Your order needs to be placed online through the website.
- Your order needs to be shipped to one of the lower 48 states.
- Your order can not contain full cases of products.
- Your order can not contain gallons of liquids.
- Your order can not require a freight truck in order to ship.
The FREE SHIPPING carrier is our choice. We will select the most economical shipping method possible. Unfortunately, this will often result in longer transit times. If you are over a subtotal of $200 and you want a specific shipping carrier then you can always choose to pay for that method and contact us after the order has shipped for a store credit for a portion of the shipping cost.
Why gallons and full cases don't qualify?
The main issue is that the products that are sold in gallons and full case quantities are usually the products that we make the least amount of money on to start with. For example, if we only make $10 profit on a case of gloves we certainly cannot offer to ship it for free because the size and weight would cause the shipping cost to be more than the $10 we would make. If that were the case we would never be able to stay in business.
Now for the good news!
If your order is over the $200 requirement for FREE SHIPPING but you have another requirement that disqualifies you, we still want to reward you for being a great customer. Simply contact us once the order is complete and we will be happy to apply a portion of your shipping costs to your store credit for future use. This amount will be based on your overall order total and the profit margins of the items.
Our standard international shipping is through the United States Post Office and offer Priority International and Express International.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Needlejig cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees. Needlejig is not responsible for any packages held by international customs agencies and it is not the responsibility of Needlejig to make the customer aware of these agencies and their actions.For more information on customs and duties charges, please contact your local customs office.
Freezing Weather Shipping Protocol
Temperatures are dropping! so we just want to remind you if it gets below 30 degrees and you need ink or any other product that can get affected by freezing temperatures we will ship your order if it will take less that 78 hours to get to your destination. So you should be ordering at the beginning of the week Monday and Tuesday you can order Wednesday but you will have to choose second day shipping. A three dollar charge will be added in orders of less that 10 ink bottles to cover the cost of the heating pad and last minute shipping. If you have any questions or want to be sure that your order will be delivered without any inconvenience please call one of our costumer service representatives to (413) 443 - 0618 and they will be happy to assist you.
Return and Refund Policy
Do to the nature of our business we must refuse the returning of items that are not defective from the manufacturer. In addition we specifically do not accept return of sterile products or inks that are used directly in the tattoo process. Once these products leave our facility we can no longer be sure how they were handled and what they may have been exposed to. We could never resell those items to another tattooer in good conscience and those items would have to be destroyed for general health concerns. Please be sure to double check the products, sizes, color and quantities of the items that you are ordering before using the checkout. If you do have an item that is defective please call us to make arrangements for replacing that item. All approved returns will need an RA (Return Authorization) number on the outside of the box or it the package will be refused at our dock. We will work with you and the manufacturer to get the issue resolved. We will replace defective items with the same exact product in working order as long as they are still available. If a product is no longer available then we will be happy to make other arrangements. Be sure to check your order thoroughly when you receive it and report any defective merchandise within 5 business days.
There will be a 20% restocking fee on any merchandise that is returned and can be restocked on our shelves. If any package is returned to us unopened the buyer is in addition responsible for any shipping charges that were incurred in both directions.