Terms And Conditions
Billing Terms and Conditions
Needlejig Tattoo Supply, Inc. reserves the right to refuse service to anyone. We sell to professionals only and do check to see that our customers are in a professional environment. If we can not verify your professionalism your order will be deleted and your money refunded less a $20.00 fee to cover the time spent by our staff. If Needlejig Tattoo Supply, Inc. incurs any additional costs due to your attempt to purchase tattoo equipment that amount will also be deducted from the refund.
By using the needlejig.com web site to purchase tattoo equipment you are assuming all liability for the end use of the products purchased here. That includes any local and or state laws or regulations regarding tattooing and or body piercing. You are stating that you are at least 18 years of ages and willing to accept all responsibility for your actions.
The purchase of any products from the needlejig.com web site is a binding agreement and you are agreeing to pay for any items in full that you buy.
Needlejig Tattoo Supply, Inc. is not responsible for any typo or incorrect pricing on the site as well as image and data entry errors.
Most orders received before 2pm EST are shipped the same day unless we are incredibly busy or we need to contact you about your order.
Return and Refund Policy
Do to the nature of our business we must refuse the returning of items that are not defective from the manufacturer. In addition we specifically do not accept return of sterile products or inks that are used directly in the tattoo process. Once these products leave our facility we can no longer be sure how they were handled and what they may have been exposed to. We could never resell those items to another tattooer in good conscience and those items would have to be destroyed for general health concerns. Please be sure to double check the products, sizes, color and quantities of the items that you are ordering before using the checkout. If you do have an item that is defective please call us to make arrangements for replacing that item. All approved returns will need an RA (Return Authorization) number on the outside of the box or it the package will be refused at our dock. We will work with you and the manufacturer to get the issue resolved. We will replace defective items with the same exact product in working order as long as they are still available. If a product is no longer available then we will be happy to make other arrangements. Be sure to check your order thoroughly when you receive it and report any defective merchandise within 5 business days.
There will be a 20% restocking fee on any merchandise that is returned and can be restocked on our shelves. This happens mostly when a package is refused and or COD is not paid and the package is returned to us unopened. If any package is returned to us unopened the buyer is in addition responsible for any shipping charges that were incurred in both directions.
BACK-ORDER / OUT OF STOCK ITEMS
All of our products take time to re-stock and there is no estimating when a certain item will be available again. Our company policy is that we do not offer back-ordering as a solution to an out-of-stock item. However we will offer you a notification if you request so, to inform you when the item is back in stock. There is a $25.00 threshold amount, where if the value of the item(s) is under that limit we will credit your account to our online store. If it is over that limit, we will process a refund back to your debit/credit card.